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Frequently asked questions
Is my data safe?
At Think7, we take data seriously. Our servers are hosted in a world-class data centre with Amazon that is protected by 24-hour surveillance and we ensure that our application is always up-to-date with the latest security patches. We provide IP level filtering to further ensure that only you can see your data within the security of your official network.
What is a “machine”?
A machine is any production asset that you want to track or monitor. We only measure concurrent usage. What this means is that your masters can have unlimited machines listed and used in your PPAP documents but live monitoring of workflow, process parameters, OEE, SPC etc can only be carried out on your subscribed number of machines. For exigencies, we allow you to extend your usage by upto 10% at no extra charge.
Can I upgrade or downgrade at any time?
Yes. You can. Think7 is a pay-as-you-go service so you can upgrade, downgrade or cancel at any time. We do not have any cancellation fees but you do need to provide us 3 months notice in case of cancellation.
Have any other questions?
If you have any other questions about Think7 or the sign up process, please email us at firstname.lastname@example.org and we will be glad to answer all your questions.
Terms & Conditions:
- This offer, and subsequent Invoice, is subject to Terms & Conditions as available on Think7 website at http://www.think7.in/t7/service_order_terms_and_conditions/ and Think7 Customer Terms of Service available at http://www.think7.in/t7/terms-of-service/
- On selection of your desired plan, you will be redirected to our checkout portal hosted on Zoho Books and subsequently to our payment gateway on RazorPay.
- On successful payment and checkout, you will be redirected to the Think7 FMS (Factory Management Suite) sign up page. Please fill in the required details and verity your email address. Your product usage will begin with the Free version until your payment is successfully credited to our account post which your subscription information will be applied to your account.
- The hardware devices, Think7 Piston+ and/or Think7 Piston Pro, will be shipped within 4 to 6 weeks of receipt of payment in our account. This time will be credited back to your account in your subsequent subscription period.